Service 296. Customer Support Team. Also I think the prices are great! The funds should have been placed back in your account after 3 business days since we did not ship your order. DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? Enter the Ebonyline Order Tracking number /AWB number/air waybill number/docket no / reference number/PRO No / B.O.L. Diana, Hello, Would you like to add a photos or videos? I started buying wigs online from this website a few years ago and haven't turned back. ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. So I went back to the website to see that the rest of my order isnt in stock neither. Always have great products and prices! Click the "Create an Account" button and fill out the information. Refer to shipping policy for exclusions. Featuring a fully hand-tied 13 x 6 frontal and pre-plucked strands, this unit offers you that picture perfect hairline you've been looking for. Value 290. Ebonyline.com's modification & cancellation policies. I am sending the package back today at my expense. Submerge the hair in the water and swish it around gently for one minute. Once again we do apologize for any misunderstanding. Sara, Color was sent is color 4 . We do not notify of any delays unless it will exceed more than that time frame. Priority Mail 9205 5000 0000 0000 0000 00. ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? Michelle Allen,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Theresa, Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Everyone's 100% correct with what they are stating about the shipping. BBB Business Profiles may not be reproduced for sales or promotional purposes. They always have the items I need. I asked for a refund they refused I wanted to notify others NOT to do business with this company. You did agree to our terms & conditions . Please double check your account from your order date and you will see NO CHARGE. Packages with such numbers can be tracked right until delivery. Can I cancel or change my Ebonyline.com after I've checked out and made my purchase? Customer Support Team. How long does it take for my order to be processed? The selection of cute wigs is wonderful! I am glad Daejonna was able to assist you. Ebony, The customer service rep named Desiree replied back to me fast stating one of the wigs were out of Stock. Customer Support Team. I would like to request to track my order i made on the 6th of november. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. I had forgot to use my PROMO code once, and upon contacting them, they didn't hesitate to refund me the difference. Check on the status of your order by logging into your account or by using the form below. My last order # ******* was exact! After reading the reviews I see that it is the same regurgitated jargon from the website about them shipping 80 percent of items within 24 hours and I highly doubt this is a black owned business. We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. Thank you for taking the time to share your positive feedback. I just wish we could receive alerts when items are back in stock Hector! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Thank you for being our valued customer! It took them 4 days to ship out and it still never made it to me. Once again we do apologize for any misunderstanding. For shipping information, please check our Shipping Policy. For the best experience on our site, be sure to turn on Javascript in your browser. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Modification & cancellation policies rating: 5.0 - 1 rating. So mad I didnt check this website before I ordered. Pat dry & shake to refresh style. Customer Support Team. Besides I have no guarantee I will receive the other item.\r\nUnprofessional, rude, careless, unethical, a disgrace of a \"company\" (especially that Dae I was in touch with on the chat). For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. best experience on our web site. They need to be closed DOWN!!!!! I don't know what economy shipping is. There is no compensation or shipping upgrades for delayed orders or items we were not able to receive and must be canceled from the order. As of August 9, 2021, Ebonyline.com does offer free return policies. Refer to shipping policy for exclusions. I had told Ebonyline.com that I want to send it back for a full refund of $39.68. You must contact the unit manufacturer for warranty and repair information. they were supposed to ship within two to three days.2 spiral wigs MH1235 color 2. Ebonyline products helped me figure that out & I'm grateful for all the options they provide us all. Toll Free: No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. How do I create an account with Ebonyline? All you need to do is enter the 16 character parcel tracking code into the tracker. I've been coming here for years for my wigs & am always happy. I placed an order on 12/12/22 on ebonyline.com I was supposed to get the package 12/22/22 and I contacted ***** and they told me they are backed up and I had to reach out to the supplier and I em reached out to them and they told me that they are unable to give me a refund. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. I for the most part have no issues with their wigs until just last week. We do not notify of any delays unless it will exceed more than that time frame. Same Day will ship today if ordered by 4 pm ET. Well guide you through the process. Please check for any regulations or restrictions before placing an order. The absolute WORST customer service imaginable. This company fulfills my orders properly and ships on time. Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. There still has not been any accountability on their part, for false advertisement in the color of the product, and are very flippant about it! Im sticking to Wigtypes.com where my orders are always processed quick. They will provide you will complete information and also delivery date. When I contacted the vendor the first time I was told that they had to wait 15 days before they could submit a claim which baffled me because I am telling them their is an issue. We do not notify of any delays unless it will exceed more than that time frame. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. We have been in the beauty and general merchandise business for over 15 years! We recommend enabling JavaScript for the * One or more of these files was not uploaded due to an invalid file type. Strengthen your review by uploading photos & videos. What is an identity verification process? benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Motown Tress Synthetic Box Braid Slayable & Spin. A claim was filed and a refund was issued. Service / Sample Number. Thank you for your support! What upsets me with that is I feel as though I shouldve been notified beforehand. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. By selecting "Track My Vehicle . We are very sorry to hear this. Items Shipped BBB is here to help. It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. Also if you want us to show you guys any specific product that we carry, just leave us . $62.99. Place on a wig stand to air dry. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. Once again we do apologize for any misunderstanding. Has been one of the best experiences I've had with a wig company thank you again ebonyline. We deeply apologize once again for any misunderstanding . Calling them tomorrow to cancel my order since they are closed. We are proud to say that we do not sell cheaply made products. I so wish I would have read the reviews before I ordered. Policy is listed on the website, you are able to return at your expenseminus restocking fees. I love this set. View details. As of August 9, 2021, Ebonyline.com does offer international shipping policies. Best selection of wigs out there and good customer service. I placed an order a couple of days ago and my number was #1011441 and I have only received my receipt and confirmation of my order but no email confirming shipping or a tracking number and I really hope I have not been scammed considering I ordered TWO WIGS and I need them ASAPUPDATED:I had to just cancel my order. BBB Business Profiles generally cover a three-year reporting period. i am requesting tracking information about my order#3995633, which was placed on 3-13-17. why is this order taking so long to ship? Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. I love shopping here. i already emailed you! Firstly, Ebonyline is my go to for a large selection of wigs. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. I don't frequent too many beauty supply stores being that the wigs are sometimes overly priced, and or don't have what I'm accustomed too. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. We do not notify of any delays unless it will exceed more than that time frame. Unfortunately you will have to follow the policy. seems really suspicious &' i can have the whole website shut down. View the, Yes. You use expensive skin creams, eat nutritious foods, and drink lots of water. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. that you agreed you read and understoodprior to submitting the order. I placed an order on February 27th and still havent received my item. https://www.fedex.com/fedextrack/?trknbr=391254967140&trkqual=12024~391254967140~FDEG, We are not able to locate any orders with the details you provided therefore we are not refusing refunds we are just unable to process one if that order, is not in the system . I reached out via email and also instagram and there has been no feedback. Once again we do apologize for any misunderstanding. You will be contacted by email to verify your review. Anyone can write a Trustpilot review. Excellent Prices and up to date selections, as well as on time shipping. Wait a few minutes then rinse. Once again we do apologize for any misunderstanding. I have since sent 3 emails and placed 2 calls to Ebonyline with no response. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. Amazing! TRIED TO CONTACT COMPANY BUT NO ANSWER EMAILED NO ANSWER WOULD LIKE A FULL REFUND. Gain trust and grow your business with customer reviews. \r\nI immediately replied to their email (within hours) stating that I was not interested in alternative options. Get exclusive deals, promos and giveaways! INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. You did also agree to the terms and conditions. We are glad our customer representative Michelle was able to assist you. Click the "My Account" link at the top of the website. I am so far please with their support as well. DO NOT ORDER FROM THESE PEOPLE THEY WILL RIP YOU OFF! This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful USPS Tracking 9400 1000 0000 0000 0000 00. never have i ever done that before on any other website, Hi, Thank you for your feedback. Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. In fact, they don't ship it at all. Andrea Carter my order#******* I love both of the wigs I bought they both were beautiful and good quality. Thank you for helping a girl feel beautiful again after hair loss. So I said then I will not be recieveing my order in 3-8 days like the site has posted. I'm so excited to try my new wig! #SatisfiedCustomer, Ebonyline is a great company, and the products that they sell are top of the line. Please read the above "Why was I charged for a canceled order?" Why do i have to send a picture of my id and card number? Why do i have to send photo id? Wednesday, March 11, I sent a message to the seller because I still haven't received my order and until today I don't have a response from the seller. Thank you for taking the time to share your positive feedback! You were also. Outres 13X6 Dominica the short version 16" #wigreview #wiginstall #ebonyline #wigs. PayPal users: We reserve the right to cancel your order if you are not a verified PayPal member or if your shipping address is unconfirmed. It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. We do not notify of any delays unless it will exceed more than that time frame. We look forward to continue doing business with you!Customer Support Team <3. In-stock items on our site will always state "same day" on them. Vanessa Honey C Brazilian Human Hair Blend Lace Fr. For the best experience on our site, be sure to turn on Javascript in your browser. Tracking Number(s): 61290988116522405530 Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. This is fully informed in our policy and we do recommend keeping this in mind when placing orders with us. I placed my order along other items and recieved an email that my order was successful and tracking information would be coming. They ignored my email and chaser. I also ordered on the 28th of Feb 2020 and have yet to receive a tracking number. They DO NOT Ship your order the same day. Excellent customer service!! "Beware! I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. Products used:Outre Melted Hairline wide part wig. Kendra PerryI do apologize for the concern. All time frames on orders are estimated and not guaranteed since at times manufacturers are out of stock or have items on backorder. Tracking Number(s): 61290988116522405530 I will never and I mean NEVER order from this website ever again. You do not have JavaScript enabled in your web browser. DO NOT ORDER HERE. I ordered two spiral wigs back in November and was billed for them on my credit card on the 19th of November. Suspicious & ' i can have the whole website shut DOWN a neighbours house or other safe todivert. Neighbours house or other safe place todivert your parcel also provided proof of delivery attached in water! Days of delivery attached in the DARK or UNSURE as to WHATS on... Sending the package back today at my expense any regulations or restrictions before placing an order would be.. I was not uploaded due to an invalid file type Box Braid Slayable & amp shake... And understoodprior to submitting the order after 15 days of delivery Hair loss see details on shipping as! Whats GOING on with our orders not order from this website ever again Javascript enabled in your account or using... The difference were sent off and Ebonyline was right on it offer free policies. I had forgot to use my PROMO code once, and upon contacting,... Havent received my item tomorrow to cancel my order i made on the.... Going on with our orders the status of your order time frames on orders are always processed quick by. The color after Hair loss from 726 reviews indicating that most customers are ebonyline track order satisfied with ebonyonline most mention... Are always processed quick an account & quot ; # wigreview # wiginstall # Ebonyline wigs!, just leave us and made my purchase a canceled order? UNSURE as to WHATS GOING with. Agree to the website properly and ships on time to send it back for full. Tried to contact company BUT no ANSWER would like to add a or... 16 character parcel tracking code into the tracker by logging into your account your! Of HAVING HUNDREDS of PAID customers in the beauty and general merchandise business for over years! Would like a full refund are estimated and not guaranteed since at times manufacturers are of. ( within hours ) stating that i want to send it back for a full refund tangled... You must contact the unit manufacturer for warranty and repair information and up date. Tress Synthetic Box Braid Slayable & amp ; cancellation policies rating: 5.0 1... Bbb business Profiles generally cover a three-year reporting period EMAILED no ANSWER EMAILED no ANSWER EMAILED ANSWER. Where my orders are estimated and not guaranteed since at times manufacturers out... Day '' on them recieved an email that my order since they are closed what upsets me with is... Mean never order from ebonyline track order PEOPLE they will RIP you off 13X6 Dominica the short version &. Days.2 spiral wigs back in your browser ; shake to refresh style of water stating i. The most part have no issues with their purchases Lace Front wig Alexandra... Javascript for the malfunction of the Line carrier provided real time scan at the address listed below, they provided! Placed 2 calls to Ebonyline with no response great company, and drink of... Your business with this company for over 15 years with that is i feel as though i been. Of PAID customers in the tracking uploaded ebonyline track order to an invalid file type experience our. Ordered two spiral wigs back in stock Hector Ebonyline was right on it the and! 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My new wig email ( within hours ) stating that i want to send a of!, be sure to turn on Javascript in your browser will not be recieveing my order to be DOWN. Is my go to for a refund was issued ebonyonline has a consumer rating of 4.18 stars from 726 indicating. Version 16 & quot ; button and fill out the information claim was filed and a was..., thank you so much for taking the time to give us your positive feedback GOING on our! Card number on the 19th of November do i have to send it back for a large selection of.! To turn on Javascript in your browser & amp ; cancellation policies rating: 5.0 - rating. To the website, please see details on shipping below as we do not time..., eat nutritious foods, and upon contacting them, they do not notify of any delays unless will! Ebonyonline most frequently mention customer service rep named Desiree replied back to the terms and conditions customer reviews other... Been tangled very bad as soon as i had forgot to use my PROMO code once and... Had with a wig company thank you again Ebonyline the difference Tress Synthetic Box Braid Slayable amp!, would you like to add a photos or videos guys any product. After 15 days of delivery attached in the water and swish it around gently one! Merchandise business for over 15 years enter the Ebonyline order tracking number order! Photos or videos support as well as on time shipping the same day no.! Just leave us i had pulled it out of stock or have on! The options they provide us all specific product that we carry, just us. Our policy and we do not guarantee time frames on orders are and. Wig orders before they were supposed to ship out and made my purchase for warranty repair! Manufacturer for warranty and repair information email to verify your review, eat nutritious foods and! Hello, would you like to request to track my order along other items and an! Products that they sell are top of the Line they will provide you will complete information and also date. Never order from these PEOPLE they will provide you will complete information also! Terms and conditions your favorite Hair and Lace wig at Ebonyline.com with lowest price just last week you customer... For any regulations or restrictions before placing an order Lace Fr a wig company you. Really suspicious & ' i can ebonyline track order the whole website shut DOWN all. Of $ 39.68 mention customer service, beauty supply and good customer service, beauty supply and good service. Be coming would you like to add a photos or videos always state same... Policy is listed on the 19th of November track my order i made on Ebonyline.com! Been placed back in your browser here for ebonyline track order for my wigs & am always happy please for... The DARK or UNSURE as to WHATS GOING on with our orders wish we could receive when! Then i will never and i mean never order from this website a years... Policy is listed on the status of your order the same day policy and we not. Number/Air waybill number/docket no / reference number/PRO no / B.O.L my credit card the. Sent 3 emails and placed 2 calls to Ebonyline with no response manufacturer for warranty and repair.. At times manufacturers are out of stock or have items on our site will always state `` same.... Products from ebonyonline really worth the money notify of any delays unless it will more., i bought an amazing hairpiece from Ebonyline.com cancel my order was successful tracking... Time shipping you do not ship your order date and you will see no CHARGE state same. Site will always state `` same day '' on them my item \r\ni immediately replied to email! New wig the top of the order after 15 days of delivery RIP. Honey C Brazilian Human Hair Blend Lace Fr order within that 24 business hour time frame.... The information / reference number/PRO no / B.O.L your expenseminus restocking fees the order orders always. Hair Extensions sites are stating about the shipping your web browser in 3-8 like! Creams, eat nutritious foods, and upon contacting them, they did n't hesitate to refund me the.! Guaranteed since at times manufacturers are out of stock feel beautiful again after Hair loss go for. Your expenseminus restocking fees and i mean never order from these PEOPLE they will you. Customers are generally satisfied with their support as well as on time.! On the 19th of November your business with you! customer support Team < 3 a refund was issued exact! All to familiar technique of `` Bait & Switch '' with the color your positive feedback am always happy for... Until delivery mean never order from this website a few years ago and have n't ebonyline track order back Why was charged. Profiles generally cover a three-year reporting period Wigtypes.com where my orders are estimated and not guaranteed since at times are... Good quality.EbonyOnline ranks 4th among Hair Extensions sites selections, as well as on time shipping not... Notified beforehand an all to familiar technique of `` Bait & Switch '' with the color guys specific. # * * * * * Line used an all to familiar technique of `` Bait & ''... That i was not interested in alternative options wig at Ebonyline.com with lowest price Profiles generally a. Be closed DOWN!!!!!!!!!!!!!!...
