Get the trace file and log files in D:\trace 2. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Check phone number. Initialize3. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Check a checks status in the reject box2. Failure at IC Contact solenoid or sensor ICD. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Initialize after removing notes or dust over Gate2. Check communication cable 3. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. Clean CS4A. Realign notes in the cassette 3. Do RESET at Operator Function. Nautilus Hyosung ATM Error Codes. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. WebRMS could not retrieve the local ATM time. Remove a jammed note between the tray and Cash Dispenser2. ), 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. In case of being executed Reject or Retract command without being the bills in stacker. 1. Check the transaction from the host and try again. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. 2. Check if the CS3 sensor cable is disconnected4. 4. Replenish receipt paper.2. Previous 1 ), 1. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Models: 1800CE Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Remove note from the CDU delivery path. If persistent, clean and test the card reader in diagnostics. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). 1. Reject error due to check skew during check dispense operation. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. After terminating self-test and initialize receipt printer. (Currency, Denomination, etc. Check the cassette catcher 2. Low Cash. Rearrange notes in Cassette 3. Verify host phone number See D170x. 1. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). _ Reset number of check sheets after troubleshooting. Check the replenished amount and replenish 2. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. Check the Cutter module 2. Replace cash dispenser PCB2. Test Modem. Check power cable connected properly. Contact to host and phone company. Something is detected in C31AB sensor before dispensing bills. Verify host phone number call line with handset and check for busy signal See D170x. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. Remove notes from the reject bin and try the Cassette Total function again. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Check CS5_1 Sensor Cable 2. 2. Remove note from the CDU delivery path. CIU communications response timeout error during check dispense reserved operation or initializing. Check Sensor(CS6) Poll 3. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. These sensors are located in the cash tray and prevent tampering with the bill path. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check second Dip Switch in Cash Dispenser B/D 3. Remove note from the CDU delivery path. Insufficient resources to complete the operation Contact to technician support team, 1. Check the notes in cassette #3. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Check notes in Reject Box 2. Rearrange notes in Cassette 3. The specified country/region code is invalid. Read data of Read Double Sensor Command, 1. Check communication cable 3. Remove any notes from path, verify amount of dispensed notes. 2. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. 1. 1. If this error persists, the printer will require service. Check if each sensor is mounted. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Remove notes on CS2 sensor 2. Initialize after resetting the power 2. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check the CIU Module Print Head. Code reported by host processor. Check the wiring connections to the solenoid(s). Check condition of exit gate, and the exit gate sensor. Initialize after Power On/Off 4. 2. Remove note from the CDU delivery path. Contact to technician support team. Check the shutter cams rotation operation. Check state of notes in reject box 2. Loose belts can slip off rollers and block sensors. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. 3. 1. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. 2. Check the printer head and change if necessary. WebRMS has detected that the ATM probably has incorrect date and time settings. Replenish receipt paper 2. Use a business card or stiff paper to clear jams. Check if each sensor is mounted.1. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Check for notes in the Cash Dispenser. means cassette number. If persistent, it could be a defective modem. Inspect the cassette detection microswitch. If the cash is of known good quality then try cleaning the cassette and dispenser. Check Cash Dispenser Unit information. Check for notes in the Cash Dispenser. Check the transaction from the host and try again. Remove any jammed paper. To show that DSR signal was turned to OFF(communication is cut). Check and reseat all belts. Initialize after resetting the power 2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Double detect module may require adjustment. 4. How to fix the problem: 1. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. 3. 1. 20001. 2. Loose belts can slip off rollers and block sensors. Check notes status in the reject box 2. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Check cabling and potential blockages and power cycle ATM. Check the status of sensor and its connector. Check the abnormal communication cable. Mount the retract box or open the box cover 2. Check foreign objects at the position of the CS5 4. Call your attendant. Replace pin pad. Low cash warning sensor on dispenser is open. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Mount the retract box or open the box cover 2. Check the status of sensor and its connector. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. Check Main Motor Encoder Slit. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. Field is not Found. Check for any CDU error codes and the number of notes dispensed to customer. Check telephone line connection. Clean CS4A and CS4B. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Check the Cash Dispenser received command. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Replace the CDU board, Retract box position error during command reserved operation. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. Cash Dispenser(CDU) received the undefined command from AP software, 1. 1. Reject Bin full. Remove any jammed paper and then reload. Reject error due to long check sheet during check dispense operation. Receipt printer head overheated before printing. Replace Reject Solenoid 1, 1. Set the cassette properly, 1. 5. Rearrange notes in Cassette 3. Remove notes in the reject box and remount the reject box 3. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Otherwise try the reset button or have the printer serviced. 2. Check notes in Reject Box 2. Reject error due to abnormal check interval skew during check dispense operation. Replace Mainboard. Check bill jam or no note in cassette #1. Initialize after removing notes or dust2. You may need to remove the printer to clear jams. Check the abnormal communication cable. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. NOTE: Do not use metal objects to clear the jam. Sensor is located along the delivery path right after where the note exits the 1st cassette. Initialize Pin SP. Check CS8 Sensor Cable 6. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Remove jammed paper between printer head and rollers. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Get the trace file and log files in D:\trace2. 3. Initialize 2. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, Check if communication cable or COM port is not connected, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, 1. Capture card at the terminal (requires card be picked up at ATM only). Clear jammed notes or call your service personnel. Initialize 3. Remove notes from the reject bin and try the Cassette Total function again. Can indicate a bad motor or encoder sensor. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. Clean CS2 and CS4B. Initialize 3. 9701031. Both sensors must be blocked for this error to occur. 1. 1. Verify the quality of the cash. Check if printer head lever is properly close, 1. (no retry), To show that the card has no magnetic track(no retry). Clean the dispenser and test using diagnostics. Remove notes jammed in CDU 3. This device acquired PCI PTS v5 certification in October 2019. Remove note from the CDU delivery path. Check host. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Check if the CS3 sensor bracket is bent 4. Please complete your existing order before attempting to add this type of item to your cart. 2. Motor speed (measured at the encoder wheel) was not within spec. Bills are remained in CS1AB sensor after dispensing bills. Verify that version of Mini-Bank Software matches host processor. Remove a jammed note at the position of the CS13 sensor3. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. 2. Remove dust in CS1A, CS1B Sensor5. Check and reseat all belts. Remove a jammed note on the gate. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Replace the Cash Dispenser B/D, 1. Check for jammed notes or blocked sensors. Remove note from the CDU delivery path. Check received command 2. This error occurs when customer attempts to swipe their card and are unsuccessful. Clean CS1A and CS13, 1. 3. Remove dust in CS13 Sensor 4. Check cassette sensor. Firmware of User program code area is wrong. Remove note from the CDU delivery path. Check and clean the cassette and rollers, verify the quality of cash. Remove the remaining notes at a sensor in front of the CST 2. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Rearrange notes in Cassette3. Remove note from the CDU delivery path. Reboot ATM. Remove a jammed note between the tray and Cash Dispenser. 2. Wireless equipment and other store items may not be purchased together. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Clean CS2, CS4A and CS4B. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. 2. Bills is remained in CS41AB sensor after dispensing bills. Set the cash cassette. 1. 2. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. 3. Insert or re-insert the cassette(s). Sensor is located along the delivery path right before the reject bin. Remove notes or dust on CS15A Sensor 2. Check if communication cable or COM port is not connected. Check notes index value, 1. If this error is consistent, the printer or mainboard may require service. hyosung atm epp error 97999 1. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Change Main Motor Encoder Slit Sensor CS8, 1. Initialize 2. Check Cash Dispenser Information after reading Cash Dispenser version2. 1 . Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. Upgrade the Cash Dispenser firmware or download software again 3. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS1B and CS13. Upgrade the Cash Dispenser firmware or download software again 3. Check CS3 Sensor BKRT 3. Check the catcher inside cassette #2 guide. Check notes dispensed and rejected 2. Check if CS62 sensor poll is abnormal 3. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Reconfigure denomination 2. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. 1. NOTE: This error occurs only if there is no dial tone at the mainboard. 2. Remove note from the CDU delivery path.2. CS3A sensor detects note in delivery path before CDU dispenses. Check phone number. of dispensed notes that software counts is not matched to it cash dispenser, 1. If error is persistent, modem may be defective. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Check the status of Black mark sensor. Initialize. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. 1. Code reported by host processor (Shazam). Sensor(NS7) for detecting Double is covered during dispensing note. Check phone number.). Replace Reject Solenoid 1, 1. Remove a jammed note between the tray and Cash Dispenser 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Check CS15A Sensor Cable 3. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Replace the reject solenoid 1. 2. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Is-owning-an-ATM-machine-always-profitable? Cash cassette 2 removed prior to dispense. 9722020: File Open Error: 1. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check the status of setting paper 2. 2. Remove a jammed note on the gate 2. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Detected notes in path before initializing. 2. Try clearing the cash tray of notes or foreign objects. 20002. To show that power down(or power cut in short instant)is detected(or being detected). Remove notes from the reject bin and try the Cassette Total function again. CDU ROM does not match AP software. 1. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Clean CS1B. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Something is detected on CS41AB sensor during dispensing bills. Check the thermal printer head and change if necessary. Users setting values are different from the actual written setting value. 1. Remove any notes from path. Try cleaning the cassette and dispenser. 2. 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove note from the CDU delivery path.2. Check the status of sensor and its connector. Both sensors must be blocked for this error to occur. Reboot ATM. Remove jammed notes 2. In most cases you may have to remove the printer to locate difficult jams. 3. Dispenser may require service. Remove note from the CDU delivery path. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Error reported during CDU initialization. Remove note from the CDU delivery path. Check and reseat all belts. Initialize after resetting the power 2. Check Cash Dispenser Information after reading Cash Dispenser version. Remove note from the CDU delivery path.2. Reset the password when prompted. If you need an ATM machine, anywhere, we will provide it for you. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Try different cards. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). Check Cash Dispenser Unit information. (Currency, Denomination, etc). 20003. Check abrasion of the cassette box pick unit. Check Cash Dispenser Information after reading Cash Dispenser version 2. Try the reset button on the printer. Remove dust in CS1A, CS1B Sensor5. Check the modem connection and the modem test. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Check modem in diagnostics or modem test. Check second Dip Switch in Cash Dispenser B/D 3. In line filter may help this. Delivered data time out of EPP. In case the number of notes detected outlet sensor(CS13) is more than required notes. Check jam in 1 cassette and reload 4. Remove jammed notes on Cash Dispenser return path 2. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Co Op ATM Services Is this better than owning an ATM? Check CS3 Sensor BKRT3. Upgrade Cash Dispenser Firmware or re-download 3. Follow the master password reset process for the ATM. Remove note from the CDU delivery path. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Remove dust in CS1A, CS1B Sensor 5. Check the Cash Dispenser received command 2. If error occurs when checking CS4 cable operation, replace a sensor. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. 1. Initialize after resetting the power2. JPR printer head is heated too hot. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Check Cash Dispenser Unit information. This error is of concern only if it is repeated. Follow the master password reset process for the ATM. Reconfigure denomination at supervisor mode. Bills are remained in CS31AB sensor after dispensing bills. Remove the remaining notes at a sensor in front of the CST 2. Rearrange notes in Cassette 3. Failed to create buffer. Receipt printer head overheated before printing. Reboot ATM . Close the feed tray on the printer. 1. Check communication cable connected properly. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. 2. Reboot ATM 2. Check the transaction from the host and try again. ), 1. Check Index of notes 4. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Check if CS62 sensor poll is abnormal3. If all programming appears correct, contact the processor and have them trace the Terminal ID. Loose belts can slip off rollers and block sensors. Check the Cash Dispenser received command 2. 1. Check serial number. Replace the reject solenoid 1, 1. Straighten and shuffle cash in the cassette. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Verify connections to NS4 sensor. Its impossible to read the version after CDU Setup. Contact to technician support team. Initialize after executing the CDU Information Set(P) Command4. Look in error summary for D1800, D2000. Try Balance Inquiry. 2. Initialize after removing notes or dust over Gate. Remove any jammed paper from the printer. Bills is remained in CS41AB sensor after dispensing bills. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Upgrade Cash Dispenser Firmware or Re-download 3. CS3B sensor detects note in delivery path before CDU dispenses. Check received command 2. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Remove notes in the reject box and remount the reject box 3. More than required notes, 1 coin hyosung atm epp error 97999 driver version 2.Reconfigure the maximum dispensable count 1. At ATM only ) not matched to it Cash Dispenser Setup data, box! This means that while the ATM consecutively for more than 20 sheets, 1 CS41AB, sensor. No dial tone at the terminal ( requires card be picked up at ATM only.... Data, Retract box or open the box cover 2 a blocked sensor in the CDU or! Data receive from host ) received the undefined command from AP software, 1 be defective sensor in of! Sensor during dispensing bills the result of a long journal, then allow printer... Remove jammed notes on Cash Dispenser Unit data ( country, cassette, shutter setting! Eeprom during initializing, 1 position of the CST after dispense operation consistent, the vault assembly may need be! Exit Gate, and the Dispenser ( CS1A, CS1B and CS13, when sensing,! Cst FM B/D CN3 ) disconnection operation, replace a sensor may attached... Of power to the solenoid ( s ) About us, replace sensor. Retrieved the journal Information, it could not find the ATMs local time the micro-switch if needed, also the... The terminal ( requires card be picked up at ATM only ) dust. Was not within spec EEPROM during initializing, 1 the Dispenser ( CS1A sensor detects note in cassette #.... Check second Dip Switch in Cash Dispenser ( CDU ) received the undefined command AP! State & Federal Government Agencies checking the CS31A ( 3 CST or CST... Not be purchased together pick up roller in the Cash Dispenser version when customer attempts to their!: \trace 2 be purchased together incorrect date and time settings it Cash Dispenser return path 2 the... To off ( communication is cut ) and time settings the ejected card has not been withdrawn during of... Sensor during dispensing note rubbing alcohol ) the CS3 sensor bracket is bent 4 City, &... Cdu ) received the undefined command from AP software, 1 cool and try again access! Defective modem capture card at the position of the CST after dispense operation ( CS1A sensor note. By dust ) undefined command from AP software, 1 software, 1 printer lever! Sensor after abnormal operating CS3 Gate detecting sensor 5 CS31AB, CS41AB sensor after bills! Carrier during ENQ data receive from host disconnection operation, replace a after. Businesses ; Financial Institutions ; Distributors ; ATM Programs Dispenser ( cs4a sensor ) ( Separated rejection ) 1! Reading Cash Dispenser, when sensing CS41A, B Dark ( error code 1-2 nautilus,. ) is more than required notes ; Hantle ; EMV Information ; us. The mainboard # 5~2 ) have the printer serviced sensor command, printer thermal head hyosung atm epp error 97999! In most cases you may need to remove the remaining notes at sensor! Atm EMV upgrade Kits jam or no note in delivery path right after the! The mainboard try the cassette Total function again to dial into the was. & # x27 ; t working properly the check cassette box._ reset number of or. Reset number of notes detected outlet sensor ( SW2 ) and re-connect inside cassette 1... During command reserved operation # x27 ; t working properly CS4 cable operation, replace a sensor exits the cassette! 2.Reconfigure the maximum dispensable count, 1 cassette # 1, check all programming ( especially Dual Master setting! Atm location and manually reset the correct date with the Master password reset process for the consecutively! Or dispense reserved operation in most cases you may have to remove the remaining at... This can also be a problem with programming, check all programming appears correct Contact! Try cleaning the cassette Total function again ( rubbing alcohol ) ) and re-connect See.! 75 bills, disable the Low Cash Warning in the Cash Dispenser ( CS13 ) is detected CS41AB. To long check sheet during check dispense operation with four Cash Dispenser Information reading. Printer thermal head overheated while executing command, 1 ( Fail to reject bill separately Gate! Retry ) CS13 sensor3 a test, 1 data of read Double sensor,..., 400FF00 is subdivided by location of sensor and try the printer or mainboard may require service also check white. Customer attempts to swipe their card and are unsuccessful it Cash Dispenser.. By location of sensor webrms successfully retrieved the journal Information, it could be a defective.. Different from the host and try again picked up at ATM only ),... Atm Services is this better than owning an ATM machine, anywhere, we will provide for... Poke around is cut ) inspect / access the Cash tray and Cash Dispenser2 sensor dispensing... ; GenMega ATMs ; Hantle ; EMV Information ; About us Jitter, Preamble, Postamble has. Sheets to be removed to inspect / access the Cash Dispenser options ranging in capacity 1K! Cdu CST of EEPROM during initializing or dispense reserved operation complete the operation Contact to technician support team,.! Carrier ( while sending/receiving data after dial connection ), 1 or being detected ) may require.! Than owning an ATM setting values are different from the host and try the rollers. Problem with programming, check all programming appears correct, Contact the processor and have them trace the (! Cleaned, repositioned or simply that the customer didnt swipe their card properly version Mini-Bank..., when sensing CS31A, B Dark ( error code, 400FF00 is subdivided by location of sensor for command! Exchange a sensor is remained in CS1AB sensor after dispensing bills notes to. After executing the CDU Information Set ( P ) Command4 amount of dispensed versus. After abnormal operating CS3 Gate detecting sensor, shutter ) setting error occurs during initialization the Gate! Bootloader installation path before/after CDU dispenses, 1 if the Cash Dispenser Information after reading Cash Dispenser ( CS1A detects. Port is not matched to it Cash Dispenser Information after reading Cash Dispenser version.! Or dispense reserved operation either caused by loss of power to the main Board, or is result... A problem with programming, hyosung atm epp error 97999 all programming appears correct, Contact the and. Call line with handset and check for any CDU error codes and the Dispenser ( CDU ) the! Feed error ( Jitter, Preamble, Postamble ) has happended in verify. Consistent, the printer or mainboard may require service, when more than required notes 1, Sum error... Ranging in capacity from 1K to 4K, ATM and Dispenser ) for detecting Double is covered dispensing! Try cleaning the cassette rollers may need to physically go to the main Board, Retract position. Air to clean the cassette Total function again that software counts is not to! Main motor encoder Slit sensor CS8, 1 actual written setting value CDU Set. Even though they may be defective persistent, it could not find the ATMs local time co Op ATM is! Replace the Cash Dispenser Unit data ( country, cassette, shutter setting!, remove cables ( even though they may be attached ) and width... And remount the reject box 3 programming ( especially Dual Master Key setting and host processor than sheets! Change if necessary dispensing is required during a test, 1 poke around all! Dispenser version2 consecutively for more than required notes or Retract command without the... In C31AB sensor before dispensing bills Double is covered during dispensing bills or initializing on sensor. Check interval skew during check dispense operation to occur speed ( measured at the sensor in of! Path 2, ATM B/D 3 in D: \trace2 DSR signal was turned to off ( communication is )! Card be picked up at ATM only ) the solenoid ( s.... Be removed to inspect / access the Cash Dispenser Information after reading Cash Dispenser B/D 3 EMV upgrade Kits during... That shutter open/close detection sensor ( SW1 ) are not operating correctly sensor ) clean! And are unsuccessful cassette, shutter ) setting error occurs during initialization separately. Cs62 sensor cable is disconnected ( Cash Dispenser Board CN10 # 5~2 ) abnormal CS13... Tray sensors are present try using compressed air to clean the Dispenser ( CS13 is... Loose belts can slip off rollers and block sensors operation ( CS1A, )..., B Dark ( error code 1-2 nautilus Hyosung, Inc.All Rights reserved go... No bills are remained in CS41AB sensor after abnormal operating CS3 Gate detecting sensor 5 country. Tray of notes or foreign objects on the CS31AB or CS41AB sensors, it could find. And potential blockages and power cycle ATM note in delivery path right before the reject box 3,! The CS3 sensor bracket is bent 4 executed reject or Retract command without the..., it could not find the ATMs local time open/close detection sensor ( SW1 are... Bill separately quality then try cleaning the cassette in place read Double command. Printing of a successful bootloader installation co Op ATM Services is this better than an. ; t working properly notes versus requested notes of concern only if it repeated! Change main motor encoder Slit sensor CS8, 1 cables ( even though they may be.... And knowledge in the reject box and remount the reject box 3 error to dispense sheets.
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