01:16 PM. I wonder if people know about dr scholls. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. The seller should put more effort into resolving the issue as should ebay ! The seller may exclude original shipping costs from the refund. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. What items are eligible for eBay Authenticity Guarantee? eBay may step in without the buyer asking if the seller didn't respond to the return request. 743712524609 b3335a87-7ec7-4034 . How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. I went to resell them months later and they didnt pass. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. 3. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. 03-29-2022 It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. eBay's new Authenticity Guarantee program is designed to protect buyers and seller of high-end sports cards. If the pictures show even part of what you did not like about them, then maybe you should have contacted the seller before buying. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. From found to yours. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Create an account to follow your favorite communities and start taking part in conversations. I couldn't get a refund because I didnt keep the authenticity tag. Both buyers and sellers must meet all applicable return requirements. 747761838782 708c27a7-4f4c-4d13 . If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Are you a buyer looking for more information? You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. They are made in more than one factory and with different tooling. eBay Authenticity Guarantee. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. . If the buyer returns your item, the authenticators inspect it before sending it back to you. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. You ship it Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Total scam. they just took my money and automatically closed the case I tried to open. ("free returns" or "buyer pays"). I appreciate the tips though. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. There is no fee for AG at this time. Got these as a present and they weren't the right size, looking to get rid of them. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. The price points are expected to go down to $250 and over eventually. 2 business days after receiving the returned item. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. View cart for details. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Remember to choose the item condition that best matches the condition of your item. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. It's sent and authenticated. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Here is a photo of the same model shoe that has actually been worn just a few times (bottom) versus what I received (top): YIKES!!! The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. Once the item has passed inspection it will be shipped to the buyer. There is no opt in or opt out option. In fact, they are just cheap mass produced goods. eBay Money Back Guarantee covers most transactions on eBay. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. Withdrawals may be covered separately by the eBay vault. eBay will not authenticate ineligible items. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. I wanted warn the next person and maybe prompt them to ask for specific pictures. Have a blessed day. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. See Evidence of successful delivery to the authenticator below. Per the seller's return policy in the listing (Smart watches, watch parts and watch accessories are not currently eligible.). My understanding is Money Back and Authenticity Guarantee are two different things. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. Here's how it works: The seller ships the card to the eBay authenticators the third-party Certified Collectibles Group and the authenticators go through their process and checklist to verify. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Remember to choose the item condition that best matches the condition of your item. Copyright 1995-2023 eBay Inc. All Rights Reserved. Holy Foul Feet Batman!!! It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. That's what happens with my sneakers. How can buyers search for Authenticity Guarantee items? Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. The buyer returned the item used or damaged. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. Once the item has passed inspection it will be shipped to the buyer. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Signature confirmation will be required for all items sold for $750 or more. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Welcome to the Buying board! See Exclusions and special coverage. . Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. There is no opt in or opt out option. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Authenticity just means the brand name company got a cut of the money. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Help for buyers and sellers. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. If an item is being returned, the seller is responsible for return shipping. Learn more about our. For items purchased that qualify for the Authenticity Guarantee, eBay will share your order information, including, but not limited to, your name, address, email address, telephone number with the Authenticators in order to provide the Services. eBay's Authenticity Guarantee is a service designed to protect sellers and allow buyers to shop with confidence. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Our team of authenticators brings years of industry knowledge to verifying your purchase. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. 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